NutraNest360

Refund and Returns Policy

At NutraNest360, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer straightforward return and refund options to ensure your shopping experience is smooth and hassle-free.

1. Returns Eligibility

You may return most new, unopened products within 30 days of delivery for a full refund or exchange. To be eligible for a return:

  • The product must be in its original packaging and condition.
  • Supplements and personal care items must be unopened and unused (for safety and hygiene reasons).
  • Household and pet products must be unused and in resalable condition.

2. Non-Returnable Items

The following products are not eligible for return:

  • Opened or used supplements, hygiene, or beauty products
  • Perishable goods (e.g., food supplements with short shelf life)
  • Clearance or final sale items

3. How to Initiate a Return

To start a return:

  1. Contact our Customer Support team within 30 days of receiving your order via email at support@nutranest360.com
  2. Provide your order number and reason for return.
  3. Our team will guide you through the return process and provide a Return Merchandise Authorization (RMA) if applicable.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item, damaged product).
  • Please use a trackable shipping method to ensure your package arrives safely.
  • We recommend packaging the items securely to prevent damage during transit.

5. Refund Process

  • Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable, except in cases of our error.

6. Exchanges

If you want to exchange a product, please follow the return process above and place a new order for the desired item.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos of the issue. We will promptly resolve the problem by sending a replacement or issuing a refund.

8. Questions?

If you have any questions about our Refund and Returns Policy, please contact us at:
Email: support@nutranest360.com